Client Success Executive

VEERUM is committed to the visualization, centralization, and optimization of asset data. Team members will be provided with a SOLID work environment, including support, optimism, listening, innovation, and dedication. They are searching for a Client Success Executive to be a key member of the Client Success Team that promotes retention and values growth and loyalty on assigned accounts.

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The day-to-day activities of a Client Success Executive will include:

• Client Success Lifecycle – own the client commercial relationship and collaborate with the VEERUM team to ensure effective onboarding, adoption, value growth, and retention of our clients.

• Growth – manage and own the business development existing client pipeline for designated accounts and ensure objectives are exceeded. 

• Lead and coordinate client touch points - lead the commercial client touch points as per the Client Success Process such as quarterly value reviews, renewal gates, etc.

• Client Advocate - act as the voice of our clients back into the VEERUM organization to ensure we are value managing their experience. 

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The right candidate will demonstrate the following qualifications on their resume:

• Post-secondary degree or diploma in Business, Comp Science, IT, or Industry (Mining, Energy, Oil and Gas, Utilities) or related diploma

• 3 - 5 years experience in consultative-based enterprise software selling to C-level and Business Operations personas

• Previous experience on a formal customer success team is beneficial

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During the interview process, we will be looking for behaviors that demonstrate:

• Influential communication skills: your ability to communicate across all levels of an organization and its clients

• Knowledge of current digital innovation industry trends

• Ability to think critically about business, product, and technical challenges

• Your commitment to curiosity and dedication to continual improvement of yourself and the team

• A positive attitude, unwavering commitment to client success, the ability to learn, be creative, and have proactive communication with the team

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VEERUM offers: 

• A team built on the foundation of trust

• A competitive salary and commission program

• Health and dental benefits

• Time off that supports work / life integration

• Flexible remote work environment

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To apply, please upload your cover letter and resume (in one document). While we appreciate all resumes, only those deemed qualified by the hiring manager will be contacted.

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At VEERUM, we represent a diverse workforce, and we are proud to provide equitable and inclusive opportunities that support belonging. We encourage all applications who are legally able to work in Canada to apply, with a preference for those already located in Calgary, Alberta.