Mid/Senior Technical Writer

Who we are

 

VEERUM is a software company headquartered in Calgary and is built on honesty, creativity and curiosity. We strive to be a leader in innovation and provide epic solutions and service to our valued clients. Our clients are leaders in the infrastructure asset ownership industry.

 

What we are looking for

We are looking for a highly skilled technical writer to produce high-quality and easily understandable documentation. Your goal is to improve the success of our end-users and internal team members via well-written and accurate content.

Responsibilities

  • Own and implement all user and technical documentation

  • Implement a content/document management strategy for all documentation

  • Develop, gather, and disseminate end-user and technical information among client, partners and VEERUM team members

  • Examples of documents and projects you will own include:

    • Create VEERUM's primary platform end user guide

    • Create in-context online user help within VEERUM's SaaS platform

    • Create technical implementation, 3rd party integration & configuration guides for VEERUM's SaaS platform

    • Create API documentation & other technical software documentation such as platform, information and system logic or architecture

    • Create software product release notes

    • Create industry "solution" guides for users and industry leaders, or management

  • Update and maintain all documentation to ensure accuracy and relevancy

  • Work closely with VEERUM's software product and geospatial teams to clearly and accurate document technical information

  • Work closely with VEERUM's brand team to ensure VEERUM's brand is properly represented throughout all documentation

  • Work closely with VEERUM's client user base to collect user feedback and improve content

  • Ensure that VEERUM's software platform and technologies are documented and communicated in a way that optimizes user experience and maximizes user value

Experience you’ll bring to the table

MUST HAVE EXPERIENCE

  • 3+ years professional technical writing experience in a software company or similar

  • Solid understanding of modern technical writing software tools

  • Solid understanding of modern content/document management systems

  • Solid understanding of advanced and modern technical SaaS concepts such as APIs, software architecture and the software development life cycle

  • Excellent working knowledge and experience in modern SaaS software tools such as Google suite, Jira, Asana, etc.

  • Ability to quickly learn, understand and use VEERUM's own software system

  • College or greater education in technical writing or similar field

  • Self-starter; ability to sit down with internal VEERUM subject matter experts and gather required information with minimal guidance

  • Ability to translate highly technical information into easily understandable information for customers

  • Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding

NICE TO HAVE EXPERIENCE

  • Experience creating both client facing and internal documentation for end users and technical teams

  • 5+ years experience technical writing

  • 3+ years in a SaaS company

  • Background or education in engineering or computer science is a big plus

  • General industry or working knowledge of geospatial terms and concepts

  • General domain knowledge or working experience in capital asset, construction and/or energy industries

  • Working or technical writing experience with common capital asset systems and technologies such as SAP, IBM, AWS, OSI PI, IoT, SSO, Auth0, AI/ML and cloud providers

  • BONUS SKILL: Experience writing SR&ED technical submissions

  • BONUS SKILL: Experience writing SOC2 or other technical compliance policies and procedures

Please provide examples of your writing portfolio, including end user, industry and technical guides!

Who you are

You approach all projects as a critical thinker, a team player, and you focus on the client solution. You are dedicated to being a curious person, committed to improving yourself and the team. You are able to develop new and unique ways to improve operations of the organization and to create new opportunities. We value employees who are able to effectively lead and work cooperatively to exceed client expectations.

 

What we’ll bring to the table

VEERUM works in the growing technology industry in Calgary, AB, Canada. We value sharp thinkers, self-motivators, strong communicators, positive energy, and honest judgment. We hire based on these characteristics and nurture an environment where innovation and individuality are not only appreciated but encouraged. We strive to give you the tools, training, and work environment to do your best every day.

 

VEERUM offers a work environment that’s both challenging and rewarding:

  • Flexible working hours

  • Great people who enjoy working together

  • Variety and diversification of role

  • Employee benefits package

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Sun Life Plaza #2710, 140 4 Ave SW Calgary, Alberta T2P 3N3